This part counts 11% of afternoon points based on NCEES FE Supplied-Reference Handbook, 8th edition, 2nd revision.
1. Total quality management theory and application.
This section includes Deming and Juran.
2. Management and planning tools.
This section includes fishbone, Pareto, quality function deployment, and scatter diagrams.
3. Control charts.
4. Process capability and specifications.
5. Sampling plans.
6. Design of experiments for quality improvement.
7. Auditing, ISO certification, and the Baldridge award.
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